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Inspiring
September 26, 2024

Export triggers drive eject? or network fail?

  • September 26, 2024
  • 23 replies
  • 2042 views

When we go to export a file, usually an H.264 UHD version of our timeline, at the end of the export, it holds the progress bar at 100% for about 1 minute, then suddenly our project/media drives (on our office Synology NAS) disconnect and the whole project reports missing media and can’t save, forcing us to force quit. We’ve got into the habit of saving before we export just to make sure we don’t lose anything. We've experienced the same weird behaviour across multiple projects and several versions of Beta.

23 replies

FPS_FishAuthor
Inspiring
June 5, 2025

THIS MAY WORK

This is from Will - "da Man" @ SpaceRex who is all things NAS.

https://www.youtube.com/watch?v=0ujPx0KFO5E 

FPS_FishAuthor
Inspiring
June 3, 2025

Also… it’s not always a mistake. Over the weekend I wanted to create lower rez versions of videos files on our server and since I was gone for three days I set it up to do about 300, only to find when I returned it only got 75% of the way  through before the drives ejected and AME just failed the rest of the operations. But there was really no easy way to batch convert those files (each in  their own folder). I just rolled the dice. So frustrating.

Participant
June 3, 2025

Yeah it is/was (hopefully) soooo annoying. I was the same... had a 'renders' folder on my desktop that i would render to and then copy to the correct project folder on my NAS. But then sometimes id forget, poor admin, and then have a monster renders folder and not remember which ones i had already transfered etc etc... nightmare.

 

Is it not worth trying the nsmb.config trick again... i had no idea how to do it, but it was actualy really quite simple in the end.

FPS_FishAuthor
Inspiring
June 3, 2025

I tried it. I found things were working “better”. But I was having other problems, I ended up totally wiping my hard drive clean and installing all the apps clean and I got rid of a ton of bugginess. However, I did not redo the config (which technically I had someone else do) and yes, the NAS problems are back. I have given up and now just render and export internally and copy things over. So sad. So Stupid.

Participant
June 3, 2025

After struggling with this intermittently for years... i tried the nsmb.config just now, as i had a render from Premier that was crashing everytime when reading the source footage from my NAS and rendering to the NAS (but it was fine when source footage/rendered destination were on my desktop). And after NAS/Mac restarts and the nsmb.config patch it rendered from Premier/Media Encoder from/to the NAS first time. Fingers crossed this will continue.

 

My most common problem was that the files would render... but then right at the end would eject the NAS and then not quite finalising the h264 package and leaving the extra 'filename.mp4 00' or simialr name. the eactual rendered file worked but would just eject the NAS which was really annoying.

FPS_FishAuthor
Inspiring
March 31, 2025

I’m posting an update here: I ended up completely wiping my internal drive and manually reinstalling all my apps with fresh settings/preferences. This greatly speeded up my Premiere performance. the NAS issue has returned, but now that I know not to export to the NAS but instead to so to my internal drive, I can deal with it. Annoying as it is,

FPS_FishAuthor
Inspiring
January 10, 2025

It appears to be on Apple's side. According to Synology experts, Apple frequently 'breaks' the SMB protocol.

Inspiring
January 9, 2025

Is this a Synology specific setting? Cause I'm running a homebuilt TrueNAS with SMB with a Windows editing computer. And occasionally when Premiere Pro is loading something, either during a render, while editing or opening projects, it takes out the whole network and I have to restart the network adapter.

FPS_FishAuthor
Inspiring
January 9, 2025
Update:
 
Apparently there is a fix for the SMB problem
It has something to do with a 'config file' alteration and I honestly am not sure what that means.
But I'm posting it here to help anyone who needs it.
 
 

https://www.reddit.com/r/MacOS/comments/1fnug2a/comment/lor4kv1/ 

 
setting the /etc/nsmb.conf file to:
 
 
 
[default]
 
streams=yes
 
soft=yes
 
signing_required=yes
 
dir_cache_off=no
 
protocol_vers_map=6
 
port445=no_netbios
 
notify_off=yes
 
mc_prefer_wired=yes
 
 
 
Finding and altering the file is..."fun"
All the helpful Mac support doesn't tell you where it is or how to get around the system permissions
You have to use the "go to folder" command from the Finder's Go Menu
I have not tried it yet...so buyer beware.
FPS_FishAuthor
Inspiring
January 9, 2025

Yes. This is what happens to my exports as well