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Inspiring
September 26, 2024

Export triggers drive eject? or network fail?

  • September 26, 2024
  • 23 replies
  • 2043 views

When we go to export a file, usually an H.264 UHD version of our timeline, at the end of the export, it holds the progress bar at 100% for about 1 minute, then suddenly our project/media drives (on our office Synology NAS) disconnect and the whole project reports missing media and can’t save, forcing us to force quit. We’ve got into the habit of saving before we export just to make sure we don’t lose anything. We've experienced the same weird behaviour across multiple projects and several versions of Beta.

23 replies

Bruce Bullis
Community Manager
Community Manager
September 26, 2024

Can you provide us with a project (with media), which, when rendered to a given output preset (.epr file you provide) with a Synology destination, pretty reliably disconnects the Synology? Private upload space available, upon request. 

How are you mounting the Synology volume, in the OS? 

FPS_FishAuthor
Inspiring
September 26, 2024

Yes. Bizarre.
I fully admit, I may be caught between Adobe / Synology / Apple here.
But it only seems to happen when exporting an H.264.
It does not ALWAYS happen as I can restart PP and export again where it usually works.
But it happens so frequently...well, that's why I posted about it.

Bruce Bullis
Community Manager
Community Manager
September 26, 2024

Bizarre; haven't heard of this one before! [Several team members use Synology devices]


Confirming: You can reliably, 100% of the time, get your Synology device to disconnect at the OS level, just by exporting any timeline from PPro?!