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A
avitaloehler
Participant
February 13, 2026

Frame.io v4 stuck on "Authenticating... Please Continue in the browser" window, and browser never opens.

  • February 13, 2026
  • 2 replies
  • 204 views

I tried the direct link provide here: 

But that did not help with the Beta version. 

 

    Pinned Reply By jamieclarke

    Hi ​@avitaloehler - This is a known issue please follow this post for updates: Frame.io Panel Won't Log In

    2 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    February 17, 2026

    Hi ​@avitaloehler - This is a known issue please follow this post for updates: Frame.io Panel Won't Log In

    A
    avitaloehlerAuthor
    Participant
    February 23, 2026

    Thanks! What worked for me was this: 

    1. Close Premiere
    2. Go to Keychain Access (not Passwords)
    3. Under ‘Login Items’, scroll down to ‘com.adobe.frameio.token’
    4. Right-click the token and select ‘Delete’
    5. If prompted, confirm you want to delete the token
    6. Re-open Premiere and log into the Frame.io panel

    In combo with this: 

    “I also made sure accounts.frame.io was marked as “Allowed” in Safari>Settings>Websites>Pop-up Windows.  Worked great after that.”

    From ​@Editor Jim 

    Thanks! 

    E
    Editor Jim
    Inspiring
    February 13, 2026

    I had the same problem. I fixed this issue by signing out of Frame io and deleting it from Keychains. I also made sure accounts.frame.io was marked as “Allowed” in Safari>Settings>Websites>Pop-up Windows.  Worked great after that.

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