Participant

Frame.io v4 stuck on "Authenticating... Please Continue in the browser" window, and browser never opens.

Forum|Forum|2 months ago
February 13, 2026
3 replies
237 views

I tried the direct link provide here:

But that did not help with the Beta version.

frame.io

Pinned Reply By jamieclarke

Hi @avitaloehler - This is a known issue please follow this post for updates: Frame.io Panel Won't Log In

Patrick Southern

Community Manager

Hey all! We’ve shipped a fix for this Authentication issue on macOS in Premiere 26.2! With our old approach, authentication would break if you’d logged into the Frame.io V4 panel in another major version of Premiere. Now, at worst, you have to log in fresh on a new version of Premiere. No more hangs!
cc: @avitaloehler @Editor Jim

E

Editor Jim

Inspiring

Great! Thanks for the update.

jamieclarke

Community Manager

Hi @avitaloehler - This is a known issue please follow this post for updates: Frame.io Panel Won't Log In

avitaloehlerAuthor

Participant

Thanks! What worked for me was this:

Close Premiere
Go to Keychain Access (not Passwords)
Under ‘Login Items’, scroll down to ‘com.adobe.frameio.token’
Right-click the token and select ‘Delete’
If prompted, confirm you want to delete the token
Re-open Premiere and log into the Frame.io panel

In combo with this:

“I also made sure accounts.frame.io was marked as “Allowed” in Safari>Settings>Websites>Pop-up Windows. Worked great after that.”

From @Editor Jim

Thanks!

E

Editor Jim

Inspiring

I had the same problem. I fixed this issue by signing out of Frame io and deleting it from Keychains. I also made sure accounts.frame.io was marked as “Allowed” in Safari>Settings>Websites>Pop-up Windows. Worked great after that.

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