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Gabriel28877744v1hp
Participant
May 4, 2024

Premiere always crashes when using enhance speech

  • May 4, 2024
  • 46 replies
  • 6720 views

Whenever I try and use enhance speech, premiere freezes the whole machine and crashes. It seems like it occurs when processing audio clips, though it doesn't happen immediately, nor every time—however, if enhance speech is used on a clip in a project, that project will crash at some point, without fail.

 

I'm using Premiere 24.3.0 (build 59), but the same behavior occurs in beta build 24.5.

 

I'm running Sonoma 14.4.1 on 2019 16-inch Macbook Pro. 

2.3 GHz 8-Core Intel Core i9

AMD Radeon Pro 5500M 4 GB

Intel UHD Graphics 630 1536 MB

32 GB 2667 MHz DDR4

    46 replies

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    EBourcier
    EBourcier
    Participant
    June 25, 2024

    I am also on an Intel iMac and any use of enhance speech still crashes the whole machine.

    David Polk
    Community Manager
    David PolkCommunity Manager
    Community Manager
    June 14, 2024

    @Zach31621834u5lg Thank you, I've reported this to our engineers as well.

    Z
    Zach31621834u5lg
    Participant
    June 14, 2024

    Fully crashes the entire program. Running Intel(R) Core(TM) i9-10920X CPU @ 3.50GHz.

    David Polk
    Community Manager
    David PolkCommunity Manager
    Community Manager
    June 14, 2024

    @Zach31621834u5lg what kind of setup do you have? And is it crashing or is Enhance Speech re-rendering?

    Z
    Zach31621834u5lg
    Participant
    June 14, 2024

    For reference, David, I'm not using a Mac.

    David Polk
    Community Manager
    David PolkCommunity Manager
    Community Manager
    June 14, 2024

    Thank you for reporting this issue involving Enhance Speech and Macs with Intel chips. This is really frustrating and I'm sorry you're experiencing this. Our engineers are currently researching the problem and we're in touch with Apple about it, too. As a (hopefully very) temporary workaround, you have access to Enhance Speech on the web (via Adobe Podcast: podcast.adobe.com) as a part of your CC subscription. You could enhance the source audio file before importing into Premiere Pro.

     

    Continued thanks for your patience,


    David

    Product Manager, Adobe

      Richard32672607bxp9
      Richard32672607bxp9
      Participating Frequently
      June 14, 2024

      Same. It's wild that Adobe still hasn't fixed this. I don't even see anyone from Adobe in the replies here...

      A
      Ahorar Hossai37945392sbq1
      Participant
      June 10, 2024

      Kind of the same issue.

      when I use this feature My PC lags even more than exporting the project. After it's done it becomes normal but then again when I try to edit the audio the option processes it again and then I can't do anything after the processing is finished.
      I can't use that right now...
        alexthehamlin
        alexthehamlin
        Known Participant
        June 7, 2024

        This is the latest in a series of bugs that are sabotaging both my computer and my editing career. I have to deliver this project in a half hour, and my computer completely freezes up when I use Enhance Speech. I thought this tool would be a great way to maximize my value as an editor on this project, as it would massively improve the production value for the client. But apparently Adobe has once again released something new and fancy that does not work, and only increases my blood pressure and damages my reputation for delivering on time to clients.

          Z
          Zach31621834u5lg
          Participant
          June 4, 2024

          same issue this is killing me getting anything done

           

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