Adobe Aero “failed to load experience”

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I was trying to collaborate my Aero project with my colleagues by exporting into .real file but "failed to load experience" warning came up when importing it back to Aero. I don't know if it's a file size or what. The size is about 18.2MB. Same thing occured to my colleague who's working on a similar project.

When I tried with a test file, it worked fine so I don't think it's an app issue.

PLEASE HELP😖 Need to finish on this project by this weekend!

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M

markhellar

Inspiring

Ah good to know, thank you!

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yuyumuAuthor

Participant

Thank you for the prompt response!

My colleagues and I were using Japanese characters. Some katakana and some kanji.
Thanks.

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markhellar

Inspiring

Thanks for letting me know! What were the characters in the file name? I will let the dev team know so we can flag it as a bug. Thanks!

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yuyumuAuthor

Participant

Wondering what the differences were between my test files and original, I just tried renaming my files and it worked!

I so sorry for the confusion😭

I think it was that my colleague and I were using other language characters in part of the file name. When I changed it to just numbers and alphabets, it opened perfectly.
Thank you.

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yuyumuAuthor

Participant

Hi markhellar,

Thank you for the reply.
The version I am using for iphone is 2.15.4 and for windows desktop is 0.15.4.

It should be up to date?

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markhellar

Inspiring

Hi, yuyumu