Adobe Aero - Parts randomly missing for users

Hi Support team

I recently took a dive into the world of AR on a client project. I work in the field of medical device design and suggested we use Adobe Aero to show of new product concepts at a trade show our client had a booth at.

Overall I was impressed with the speed and simplicity of workflow for getting a instrument and consumable from Solidworks into Keyshot and then into Adobe Aero.  This worked really well for me and I was quickly able to itterate with differenc colors, textures, labels etc. BTW, I suggest that you develop some videos on this workflow as it would be useful for other Industrial Designers like myself. 

I did however run into one rather significant issue that I was not able to resolve. This was the fact that when my client scanned the QR code I generated and loaded the experience on their iPad some of the parts in the experience were simply not there. For example I had an instrument, consumables, tablet display and barcode scanner. And for some reason the consumables simply wouldn't show for them. It worked seamlessly for me on my iPhone and iPad. But when they used their iPad (I ensured they had the latest iOS and Aero app installed) they simply couldn't see the consumables.

I understand this is still in Beta and offers a lot of value, but I guess when the app falls down in this critical way I now have to ask myself if this is something that I can continue to use in the future or if I should avoid it because it's simply too risky to propose for client use. 

Very interested to hear your thoughts on this and if there's anything I can do to resolve this issue. 

Regards

Ben