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Participant
April 1, 2024

Aero experiences never load on iPhone

  • April 1, 2024
  • 3 replies
  • 823 views

Hoping that someone can help me with this ongoing problem. I build my experiences on my Aero desktop (works perfectly, no notes) but when I open them to record and share on my iPhone 8, running iOS 16.7.1 they load to an untappable Tap to place screen. Only way out is to reboot the app, which returns to the menu, reloads to Tap to place screen. etc etc. This happens 97% of the time, I think I've managed to view my creations in live AR about 3 times in the past fortnight.
Phone has plenty of storage, no other issues, happens across all wifi and data connections.
Pretty hard to stay excited about our AR future from a blank screen, even harder to keep my clients excited about THEIR AR future on a blank screen. Any ideas to get past this one?
Thanks in advance for any advice at all 🙂

3 replies

Em35319571nv01
Participant
January 30, 2025

It's truly the same for me. Adobe needs to update their apppppppp

Participant
November 18, 2024

any updates? I want to bring in AR to my upcoming company experiences, but I don't want it to be an awkward and embarassing experience. 

Participating Frequently
November 14, 2024

Same for me