Participant

Aero is not allowing me to preview the content.

Forum|Forum|2 years ago
September 24, 2023
4 replies
764 views

So I'm not sure as to why this is happening, since it was working fine last week, but suddenly when I open the application it shows the interface, but the content I'm supposed to work with is blank. I've tried rebooting my computer, as well as uninstalling the software 3 times.

Has anyone else been experiencing this issue, and does anyone have a solution?

P

potnoodle1000

Participant

I am suddenly having the exact same issue on windows 10 home.
I uninstalled/re-installed aero.
Huge ammount of cloud space left.
Really need to use this for a job!! Please help, Adobe!

M

michaelsimmons

Participant

I am having the same issue. I am running Windows 11 and everything is updated. Have you been able to resolve the issue?

Cory Bramall

Adobe Employee

I'm sorry this is happening for you. A few questions...

Are you on the latest version of Aero? Latest is 0.23.4 (#125)
Are you sure you haven't run of cloud storage space? (On the Home screen select the cloud icon in the top right to see your storage information)
The image you attached looks like you're using OSX. What OS version do you have?