Aero share links are not working across iOS and Android devices. The following message appears but the link fails to work in safari and the same message pops up again.
I am experiencing the same problems as everybody else described here.
It is August 28, and since January, there has not been a resolution to a problem that is pretty big cause we can not share our projects. I must ask if Adobe is serious about the development of Aero? Some of us are investing time and resources into the tool, and I am considering switching to something else that is more stable, reliable, and supported—even if the learning curve may be stiffer.
I have shared the project with mostly users on iOS using the latest OS, and devices ranging from iPhone 13 to 14—so pretty much the latest stuff—neither the link nor the QR code work. I went to the extent of removing the Aero app on my phone and testing the link using the app clip (BTW, It is unthinkable that one has to remove the app in order to test natively!). Oddly, the link seems to work on my iPhone (13 Pro Max, iOS 16.6 (20g75), but it doesn't work on anyone else I share the project with. Note that I am running the Aero geospatial beta (desktop). My next step is to remove that one, see if that could be the problem, and also test if the problem exists on the mobile app. I will give an update as soon as I have some results. An update from Adobe together with a timeframe for fixing the bug would be helpful! Thanks.
Hello this post is here since January. Is there any update for resolution? I am also facing the same issue. It's quite frustrating if viewer can't just view an experience without downloading the Aero app.
I have the same problem, can't open my Aero project with shared link. It opens on my phone when i scan the QR code but when sending it to someone else or opening the link in a browser on my phone i get the message "Can't view". Can someone help me resolve this? Thank you..
I'm dealing with the same issue. What can I do to resolve this? I really would like to make the link easily accessible via Safari or Chrome because people receiving the link will not want to download the app. Please help.