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Participant
January 10, 2023

Aero links are not working

  • January 10, 2023
  • 54 replies
  • 8311 views

Aero share links are not working across iOS and Android devices. The following message appears but the link fails to work in safari and the same message pops up again. 

54 replies

vanessuca
Known Participant
August 28, 2023

Hello,

I am experiencing the same problems as everybody else described here.

It is August 28, and since January, there has not been a resolution to a problem that is pretty big cause we can not share our projects. I must ask if Adobe is serious about the development of Aero? Some of us are investing time and resources into the tool, and I am considering switching to something else that is more stable, reliable, and supported—even if the learning curve may be stiffer.

 I have shared the project with mostly users on iOS using the latest OS, and devices ranging from iPhone 13 to 14—so pretty much the latest stuff—neither the link nor the QR code work. I went to the extent of removing the Aero app on my phone and testing the link using the app clip (BTW, It is unthinkable that one has to remove the app in order to test natively!). Oddly, the link seems to work on my iPhone (13 Pro Max, iOS 16.6 (20g75), but it doesn't work on anyone else I share the project with. Note that I am running the Aero geospatial beta (desktop). My next step is to remove that one, see if that could be the problem, and also test if the problem exists on the mobile app. I will give an update as soon as I have some results.
An update from Adobe together with a timeframe for fixing the bug would be helpful!
Thanks.

Participant
August 10, 2023

same issue here. When I copy the link provided when i click "can't view" I still can't view it. 

Participant
August 7, 2023

same issue here. When I copy the link provided when i click "can't view" I still can't view it. 

Participant
July 10, 2023

Hello this post is here since January. Is there any update for resolution? I am also facing the same issue. It's quite frustrating if viewer can't just view an experience without downloading the Aero app.

V. BARRON
Participant
July 7, 2023

I have the same problem, can't open my Aero project with shared link. It opens on my phone when i scan the QR code but when sending it to someone else or opening the link in a browser on my phone i get the message "Can't view". Can someone help me resolve this? Thank you..

Participant
July 3, 2023

Same problem as discussed here, the link opens the "can't view?" page and that's it. Please fix this guys. 

Participant
June 18, 2023

Hey, I'm experiencing this issue too, I only have the 'can't view? option which goes to the app download page. Any help appreciated.


Participant
June 2, 2023

Any update on this? Same issue as above. QR code just opens Aero screen with 'Can't view'?

Participant
May 28, 2023

I'm dealing with the same issue. What can I do to resolve this? I really would like to make the link easily accessible via Safari or Chrome because people receiving the link will not want to download the app. Please help.

Thank you!

Participant
May 27, 2023

Same thing here, did a tutorial but share link not working for anyone even on different iPhones. Link is https://adobeaero.app.link/bt3cnbo06zb