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Participant
Nov 17, 2022 11:47 AM UTC
Open for Voting

AR app (iOS) stuck on "Preparing scene..."

I'm building a scene with the nice Aero tool on OSX. It all went fine: I press share, apply changes and after updating I follow the QR link on my iPhone (14).

The appclip opens, the thumbnail and title shows, but it doesn't get past "Preparing scene..."
It worked fine a few share-updates before!

 

Please help - there's a lot of work in it:

https://adobeaero.app.link/cjcvv6zgQub

 

 

4 replies

Participating Frequently
Jun 12, 2024 4:53 PM UTC

how big is the file? it looks like it taking so much time to load. I learned you must try to make your files smaller. Try to reduce the number of polygons on your 3d objects and use WEBp images instead PNG or JPG

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Participant
Jun 8, 2024 11:04 AM UTC

Hi @Rien van Esterik , did you find out the issue, i have the same problem for my projects. 

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Participant
Nov 17, 2022 6:11 PM UTC
Oh really! Ah thats says something. The size is around 26Mb.


Groeten,
Rien
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Inspiring
Nov 17, 2022 5:12 PM UTC

Hi, @Rien van Esterik It did load for me. If it's still not working for you, can you try generating a new link? Also, under share, what is the project size? Thanks

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