Skip to main content
Aidan34885015iyux
Participant
Jan 18, 2024 7:04 PM UTC
Open for Voting

(ASAP HELP) All my QR codes suddenly not loading

I'm making an AR integrated catalogue for my company, so someone can scan a qr code off a page and visualize the product in 3D space

 

Aero was awesome for this, but suddenly all my projects from around 3 months or further have stopped working! Any scan results in "There was a problem loading, Check your internet connection"

 

My most recent projects don't have this issue! I can scan a QR code of a product I generated about a month ago and it works fine. 

 

Worst of all, when I apply changes to my old projects and try to scan the QR code, it still doesn't work! Same error. 

 

These are small files, about 80kb, and super simple face-wise. 

 

I really need help with this, otherwise I will have to scrap my project or look for other ways to integrate 3d models using QR codes.

 

Any ideas on why my old models no longer function? I can open and access and update the files just fine, but no QR code works for them. I am trying on both desktop and mobile.

    2 replies

    Aidan34885015iyuxAuthor
    Participant
    Jan 22, 2024 11:31 PM UTC

    I appreciate the suggestion. For some reason, even duplicating and renaming the copy results in the same error. I'm updating the qr code but it just doesn't seem to work.

     

    I will probably have to restart my project, I have the models at least. I just want assurance from adobe that something like this isn't going to happen again. I would be happy to host things myself if that is somehow the issue, but adobe is so picky about it's cloud stuff. 

    Translate
      sdldnc1810383
      sdldnc1810383
      Participant
      Jan 19, 2024 9:28 AM UTC

      17 view and no one can offer a sorry about that, G's what's the world coming to... walking past when someone it screaming for help. 

      The only thing i can think of is to ask what might be a stupid question but when you go to share the exeprience you are clicking the update line button under the image for the QI code. Also maybe try duplicating the project and changing the file name. 


      Sorry best i can offer,  Aero is  massively under developed and feels like this app has stayed a few years behind in school while it's peers have gone on to build a carrers and what their kids graduate. 


      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices