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Generous_hand15D5
Known Participant
Apr 19, 2023 9:47 AM UTC
Open for Voting

bug with app clip

When lanching an Aero AR experience with anchor, if Aero App is not installed on the device, the App clip only works if the anchor is visible. If the user turns the camera and let the anchor disepear, all the scene disepears 😩. If Aero app is on the device, this problem does not occurs. The AR experience works even if the anchor is not seen by the camera.

4 replies

Generous_hand15D5
Known Participant
May 11, 2023 6:30 PM UTC

Today, AR dissapears if the anchor is not seen by the camera (both if the app is installed or not). So all my AR files are out of order because of this bug. PLEASE HELP !

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Generous_hand15D5
Known Participant
Apr 20, 2023 12:27 AM UTC

This web page has tree links to tree different experiences with the same bug (text in french) : 

http://www.issigeac.info/?page_id=2792

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Generous_hand15D5
Known Participant
Apr 20, 2023 12:25 AM UTC
Inspiring
Apr 20, 2023 12:02 AM UTC

Hi @Generous_hand15D5, can you PM the experience link you got this result with? Thank you!

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