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Jan27487287kpx1
Participant
Dec 8, 2022 11:32 AM UTC
Open for Voting

Can't open any .real file - including tutorial projects

Hello,

As in the topic - every time I try to open a tutorial file
eg. https://helpx.adobe.com/aero/how-to/asset-import-aero.html?playlistPath=/services/playlist.helpx/products:SG_ADOBEAERO/playlist:topic/learn-path:key-techniques/set-header:guides/en_us.json
It doesn't open leaving me with blank, white screen. Same thing happenes with every file i try to open.

I'm on MacOs 12.4
My Aero version is 0.18.4 #241


Please help 🙂 .


    4 replies

    markhellar
    Inspiring
    Jan 19, 2023 6:31 PM UTC

    Hi @Jan27487287kpx1 @ispaany Is this on desktop only or mobile as well?

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    ispaany
    Participant
    Jan 18, 2023 9:06 PM UTC

    I have the exact same issue on Mac OS 13.1. Following this in case there is a solution.

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    Jan27487287kpx1Author
    Participant
    Dec 9, 2022 4:01 PM UTC

    Hey,

    I checked for spaces but they didn't make any difference. Unfortunatelly I don't get any error - just blank canvas when trying to open anything.
    I can still start a new project and work on it, as long as it's not oppening from .real file.


    Thanks 🙂 .

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      markhellar
      Inspiring
      Dec 8, 2022 7:53 PM UTC

      Hi @Jan27487287kpx1 checking now. Do you get any sort of error. Also is there a space in the file path i.e. c:My Download/test.real? We had a bug with spaces in the file path. Thanks

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