canceled

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I canceled what I believed was my entire subscription during the free trial, but I later realized only AI Assistant was canceled. Could you please waive the early cancellation fee and refund the recent charge?”

jane-e

Community Expert

Hi @Dynamic_soldierca04

I am a volunteer who does not work for Adobe. This is the Aero forum.

Try the Acrobat forum where staff is present and they can look up your account by using your login.

https://community.adobe.com/p/acrobat

Jane

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jane-e

Community Expert

@Dynamic_soldierca04

Which Adobe application did you subscribe to?

Jane

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D

Dynamic_soldierca04Author

Participant

Hi Jane, I subscribed to Adobe Acrobat Pro. I started with the free trial, and I canceled the AI Assistant on July 4 before the trial ended. However, I was still charged for Acrobat Pro afterward. I’m trying to get the charge refunded and have the early cancellation fee waived.

I have the cancellation confirmation email as proof.

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