cannot open files in acrobat

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I cannot open files. I’ve deleted and redownloaded the files as well as the app all together. I click on the files and the screen registers my touch but doesn’t open the file itself. I took a screen recording but it won’t let me upload that.

jane-e

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@different_joy7e65

This is the Adobe Aero forum. You need to repost to the Acrobat forum instead:

https://community.adobe.com/p/acrobat

Include how you are opening the files: in Acrobat with File > Open? In Finder/File Explorer with a right-click?

Try putting your video in a site such as Dropbox or similar and include a link when you repost in the Acrobat forum.

Jane

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