complaint regarding critical

I am filing a formal complaint regarding critical stability issues in Adobe Acrobat. While annotating a synchronized PDF, the application froze and closed unexpectedly, resulting in hours of lost work. Despite having auto-save enabled every 5 minutes, the software failed to generate any files in the auto-recovery path or back up changes to Document Cloud. I urge Adobe to address this synchronization and auto-save failure, which severely compromises the platform's reliability.