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Participant
August 25, 2023

Disappearing Assets

  • August 25, 2023
  • 3 replies
  • 457 views

There are a few pngs dissapearing when I generate the share link for my project. I test them in the Mac OS desktop preview tab and everything works until I generate the share link. The pngs end up not being in the app clip, but are still usually visible in the desktop app until I press the home button and come back to the project they disappear. I still see the names of the pngs in the Scene tab, but they're size is 0 magically and the size options are greyed out. 

 

Everytime I try to add back the pngs they disappear after generating the share link. The size of the entire project is 61 mb. The disappearing pngs are 92, 80, and 226 kb. I have other pngs and glbs that are fine and do not magically disappear.

 

Please help, our company is relying on a working augmented reality experience for a contract and we are dissapointed that there are no error logs of any sort or any indication of why there are disappearing assets.

3 replies

Participant
August 29, 2023

I ended up changing all the images to 512x512 and consolidating what images I could from multiple images into bigger singular images and the glitching stoppped for now.

Participant
August 26, 2023

Update: I changed the pixels of the 3 pngs to 512x512 and they are now appearing, but now another image in the scene that wasn't disappearing is now disappearing. This bug seems very random and I've never experienced it in any other mobile AR software I've used before.

Participant
August 25, 2023

Version 0.23.4 #125