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Participant
Oct 20, 2022 11:11 AM UTC
Open for Voting

Failure the create a link - Aero

I made a test project on my laptop with Adobe Aero. The size is 1,73MB and when I try to share it, there is a massage that says it can't create a link. 


"Unable to create a link. Something went wrong and we couldn't generate your link."

 

Am I doing something wrong? 

4 replies

Participating Frequently
May 26, 2023 1:26 PM UTC

SOLUTION: After working directly with Adobe support on this I found a solution (may not be the isse for everyone but worth trying). We discovered that my account settings do not allow for public link creation/sharing. You can test this by opening another Adobe product that does support link sharing and trying to create a link there. (I tested using Adobe Express). The other products have more robust error notifications given that they are not in beta. Because my Adobe account is a corporate license I had to ping my account manager and am waiting for them to change the settings but tested it on my personal account and I was able to create the link. Hope this helps!

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Participant
Feb 12, 2023 6:57 AM UTC

Same here. I'm trying to generate a link but it shows an error everytime.

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Inspiring
Oct 24, 2022 5:34 PM UTC

Hi @TimdeWit are you getting an error, can you post a screenshot and also the device model and OS version? PM it to me if needed. Thanks

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Participant
Oct 21, 2022 8:52 PM UTC

Do you need more information? 

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