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Participant
October 20, 2026
Open for Voting

Premiere Pro 26.5.2 freezes when importing DJI Air 2S H.265 footage on Mac Mini M4 Pro — works normally in Premiere Beta

System Details

  • Computer: Mac Mini M4 Pro

  • Memory: 24GB RAM

  • Application: Adobe Premiere Pro 26.5.2

  • Camera: DJI Air 2S

  • Codec: H.265 / HEVC

  • Resolution: 5472 × 3078

  • File example: DJI_0236.MP4

  • File duration: 8 seconds

  • Storage: Internal Mac SSD

Steps to Reproduce

  1. Launch Adobe Premiere Pro 26.5.2.

  2. Create a new project.

  3. Import a single DJI Air 2S H.265 clip.

  4. Observe the application immediately freezing in the Timeline and Program Monitor.

Expected Result

The clip should import normally, as it did previously.

Actual Result

The Timeline and Program Monitor freeze when importing the DJI footage.

Troubleshooting Already Attempted

  • Cleared Media Cache.

  • Disabled hardware-accelerated decoding.

  • Tested the same footage in QuickTime Player; it works correctly.

  • Tested the same footage in Premiere Pro Beta; it works smoothly.

  • Confirmed that footage from other cameras imports normally in the stable version.

Request

Could the Premiere Pro engineering team investigate a possible version-specific HEVC import or media-handling issue in Premiere Pro 26.5.2 on Apple Silicon Macs?

Please advise on a workaround or a fix.

    1 reply

    jane-e
    Community Expert
    Community Expert
    October 20, 2026

    ​@nice_Eclipse8ff9 

    This is the Aero forum. Please repost to the Premier forum: 

    https://community.adobe.com/p/premiere

    Jane

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