Skip to main content
Participant
November 15, 2022

Problems with importing

  • November 15, 2022
  • 15 replies
  • 6080 views

I'm having problems with Adobe Aero. Importing files (jpg, png, jpeg, psd) does not work. I've loaded these files using drag and drop and using the import button, and it still doesn't work. Aero just loads the file endlessly. I've tried restarting the program, I've tried restarting my computer, I've tried updating my computer drivers (they're the latest now), I've tried uninstalling Aero and reinstalling, I've tried installing newer versions and NONE OF IT HELPED! Still the same endless file download ring. I have Windows 11 and two months ago I could work normally in this program and there were no problems with importing.

But the stock objects that Earo has in the left panel starter assets are loaded and used without problems, as expected

It opens some png and jpg files, but I don't understand why some are imported and some are not.

And one day, when opening an old project (two months ago everything worked just fine), these errors came out and out of 10 objects only 5 were loaded

What I must to do?(((((

15 replies

Participant
July 27, 2024

mixamo to aero
a.Download mixamo character with skin fbx 7.4.
1. download mixamo animations fbx 7.4 with skin. This works.

Participant
June 12, 2024

[PII removed by moderator]

the name is "p.jpg" and still is not working. Why, adobe, why!?

Participant
November 1, 2023

I have the exact same issue - Hopefully they fix it asap

Participant
September 28, 2023

I have difficulties uploading the fbx animation files from mixamo to Aero too. It shows RT3D Import Failed.

Cory Bramall
Adobe Employee
Adobe Employee
September 27, 2023

I tested on the latest versions of Aero on PC and OSX myself and had no issues importing a .gif, .png or a .png sequence. Would you be comfotable sharing the files and the .real file here so I can test?

 

You also said you have a new machine setup. I'm wondering if there's some file or folder permissions issues going on where Aero can't access the location of the files your trying to import. Have you tried importing the files from a different location, perhaps from the desktop?

Participant
September 27, 2023

This is the message, I never saw this, I recently changed to a way more better computer so I dont understand why I cannot use the same files and routes, not to mention that the program dont allow me to import nothing at all. Please help.

Participant
September 27, 2023
  • PNG , PNG sequence and GIF
Cory Bramall
Adobe Employee
Adobe Employee
September 27, 2023

What type of file are you trying to import?

These are the file format Aero officially supports.

https://helpx.adobe.com/aero/using/supported-file-formats.html

Participant
September 27, 2023

It happens to me also with the Could not Import:. ERROR: RT3D Import failed. I got a powerfull pc to run 3D and edit programs but Aero just tell me "no". And I couldnt find anybody else that talks about this Error

Participant
June 5, 2023

How did you manage to solve the issue of importing PNG or JPEG images into Adobe Aero?