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May 30, 2025

Share Link returns “Failed to contact the origin” — links disappeared

  • May 30, 2025
  • 0 replies
  • 243 views

Hi Aero team,

All of my previously generated share links have disappeared from the Manage Share Links panel, and when I try to open the new link that now shows up, I get the following error page:

 

ERROR
Failed to contact the origin.

Generated Fri, 30 May 2025 01:09:08 GMT
Request ID: RsHQfrqgFLLQLAB1MHEWdYsZ_jLKYT7RDwq5cggdzoIXUT_WiOI8aQ==

Environment

  • Aero version: [Desktop (v0.24.4 ) ]

  • OS / Device: [Windows 11 23H2 ]

  • Region: Japan (GMT +9)

Steps to Reproduce

  1. Publish a scene (worked fine, got a link).

  2. Later, open File ▶ Manage Share Links — all old links are gone.

  3. Click the only link shown → browser opens → error above.

What I’ve Tried

  • Waited and refreshed several times.

  • Re-published the scene (publishing completes but link still errors).

  • Tested on multiple networks and browsers (Chrome 136, Edge 125).

  • Cleared browser cache / Incognito mode.

Request

  • Is this a known CDN or backend outage?

  • Could someone from the Aero team check the Request ID above?

  • Any workaround to restore existing links or republish successfully?

Thanks in advance for your help!