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Participating Frequently
March 22, 2026

Account problem - switching from one account to another without my permission

  • March 22, 2026
  • 2 replies
  • 42 views

EDIT:
Following user’s request, I removed the private information to remain compliant. 
I am M... - 
and my partner is G....
we have separate accounts

I do not like that my account is being shifted to an account that looks like hers but isn’t really hers. It feels fake. 
I am posting from this fake account because I am unable to access my own account. 

Here is my account.



here’s how I log in:

And after logging in I am shown some fake account. OMG what is that? I did not notice that earlier. I just did not bother to assume that with my own u and pw I would login to someone else’s account.

Account name is very similar to my partner’s account. She has a creative cloud plan with 4k generative credits. That is amazing. But that - green thing - that’s not my account. What is this? OMG what is that?


So before I record an actual bug at Firefly, I must report this accounts problem first. 
As far as I’m concerned, currently I am not logged in into her account. Yet still the name is very similar. Cannot be coincidence. 
My account - seen in the first screenshot. That’s the one that should be posting this. Not this green thing account.



Note:
please forward this to the correct audience if I accidentally post in the incorrect category.

Thanks


 

    2 replies

    Freelance31436319c1wq
    Participant
    March 24, 2026

    I am logged into Adobe but I can’t see where I can report bug issues- Version 30 and above won’t let me save as .ai just.eps as a workaround. I tried calling the support number but it just beeps and goes silent after phone directory hell.

    kglad
    Community Expert
    Community Expert
    March 24, 2026

    if you have an illustrator issue, post in the illustrator forum.

    kglad
    Community Expert
    Community Expert
    March 22, 2026

    @Gauher_Jaan3978 

     

    these are public forums. remove all personal info asap.

    Participating Frequently
    March 22, 2026

    I’m on it...

    Participating Frequently
    March 22, 2026

    @kglad Accomplished. Thanks for noticing.