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MrGiff
Known Participant
August 15, 2022

Bug in creating post: conversation type

  • August 15, 2022
  • 6 replies
  • 596 views

Switching between 'discussion' vs 'bug' vs 'idea' loses the the text I'd written in Details

 

HINT: TEST SOFTWARE

This topic has been closed for replies.

6 replies

David.Wang
Inspiring
October 31, 2022

Good news! As of today, this bug has been fixed. Thanks again for providing the feedback.

Ann Bens
Community Expert
Community Expert
September 18, 2022
quote

Switching between 'discussion' vs 'bug' vs 'idea' loses the the text I'd written in Details

 

HINT: TEST SOFTWARE


By @MrGiff

 

Seen this too.

David.Wang
Inspiring
August 30, 2022

Hi all -- we're currently investigating a fix to improve this feature. Will provide another update when we learn more.

David.Wang
Inspiring
August 21, 2022

@MrGiff -- thank you for relaying this feedback. I'm really sorry that you lost all the text you'd written when switching the conversation type. That is so frustrating.

 

This is an existing quirk with the Khoros software that we're aware of and following up with the platform to address. We are also looking into customizing the flow entirely so we can address it ourselves. I'll keep this thread updated on where we land.

 

FWIW (and to be clear this is not an excuse), we try to avoid these scenarios from happening by utilizing a warning prompt before the type is switched, as shown below:

 

LinSims
Community Expert
Community Expert
August 16, 2022

It's not Adobe's software. You'd have to yell at Khorus for that.

Nancy OShea
Community Expert
Community Expert
August 16, 2022

No bug that I can see. Posting works fine for me from latest Firefox.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Community Expert
August 16, 2022

Choose the correct sub-forum first (discussion, bugs, ideas).

Type your question/remarks.

Hit the blue Post button.

 

Nancy O'Shea— Product User & Community Expert