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Participating Frequently
November 1, 2024

Cannot access community.adobe.com when logged in with my Adobe account

  • November 1, 2024
  • 16 replies
  • 1254 views

Hi.

 

(I’m posting this from a free account using a different email address, because my Adobe account can’t access the site.)

 

When I'm logged into my paid Adobe.com account, every page on community.adobe.com returns an error message. I am completely locked out. The site displays the message “You are not allowed to access this site,” then usually, not always, immediately redirects to another URL (https://community.adobe.com/t5/errors/FilterErrorHandlerPage),  displaying the message “An Unexpected Error has occured.” 

 

Even though I’m signed in, the error pages have a “Sign In” button at the top-right, but clicking it returns a 403 error from the server.

 

This happens on every browser I’ve tried: Mac Safari, Firefox, and Chrome, and on iPhone Safari. I spent about 2-1/2 hours with Adobe support, and all we accomplished is getting me logged into a new free account to access this site.

 

Am I banned? Is there something wrong with my account? 

Thanks.

 

Screenshots:

 

First error page:

 

Second error page:

 

Server error 403:

16 replies

kglad
Community Expert
Community Expert
November 2, 2024

that link is to a user that's not banned

Nancy OShea
Community Expert
Community Expert
November 1, 2024

https://community.adobe.com/t5/user/viewprofilepage/user-id/11734151

 

Use another browser like Chrome or Firefox that accepts scripts & pop-ups. Also disable VPN if you use one.

 

 

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
November 1, 2024

Correction: I have found my profile: 11734151

Participating Frequently
November 1, 2024

I think I have posted in the past, but a long time ago, and certainly nothing I could imagine getting me banned. It's been long since I've used the site, and I can't locate my old profile, if it is still displayed. 

kglad
Community Expert
Community Expert
November 1, 2024

it sounds like you're banned. 

 

did you post messages in the adobe forums using your account id?

Participating Frequently
November 1, 2024

Apart fom the community website, my Adobe login works fine on Adobe.com, my software plan works, and I am fully paid up.