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Participating Frequently
Nov 1, 2024 7:37 PM UTC
Open for Voting

Cannot access community.adobe.com when logged in with my Adobe account

Hi.

 

(I’m posting this from a free account using a different email address, because my Adobe account can’t access the site.)

 

When I'm logged into my paid Adobe.com account, every page on community.adobe.com returns an error message. I am completely locked out. The site displays the message “You are not allowed to access this site,” then usually, not always, immediately redirects to another URL (https://community.adobe.com/t5/errors/FilterErrorHandlerPage),  displaying the message “An Unexpected Error has occured.” 

 

Even though I’m signed in, the error pages have a “Sign In” button at the top-right, but clicking it returns a 403 error from the server.

 

This happens on every browser I’ve tried: Mac Safari, Firefox, and Chrome, and on iPhone Safari. I spent about 2-1/2 hours with Adobe support, and all we accomplished is getting me logged into a new free account to access this site.

 

Am I banned? Is there something wrong with my account? 

Thanks.

 

Screenshots:

 

First error page:

 

Second error page:

 

Server error 403:

16 replies

kglad
Community Expert
Community Expert
Nov 2, 2024 12:27 AM UTC

that link is to a user that's not banned

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Nancy OShea
Community Expert
Community Expert
Nov 1, 2024 10:47 PM UTC

https://community.adobe.com/t5/user/viewprofilepage/user-id/11734151

 

Use another browser like Chrome or Firefox that accepts scripts & pop-ups. Also disable VPN if you use one.

 

 

 

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Nancy O'Shea— Product User & Community Expert
Participating Frequently
Nov 1, 2024 8:31 PM UTC

Correction: I have found my profile: 11734151. 

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Participating Frequently
Nov 1, 2024 8:25 PM UTC

I think I have posted in the past, but a long time ago, and certainly nothing I could imagine getting me banned. It's been long since I've used the site, and I can't locate my old profile, if it is still displayed. 

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kglad
Community Expert
Community Expert
Nov 1, 2024 8:21 PM UTC

it sounds like you're banned. 

 

did you post messages in the adobe forums using your account id?

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Participating Frequently
Nov 1, 2024 7:39 PM UTC

Apart fom the community website, my Adobe login works fine on Adobe.com, my software plan works, and I am fully paid up.

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