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February 16, 2026

CS6 doesn't work as an activated product. No activated devices found

  • February 16, 2026
  • 3 replies
  • 0 views

Hello.

I have an old licence for CS6: Design and Web Premium. It still suits me for the needs I have.

But since Feb 2026 it's just marked as “Trial” and working time is running out.

I still see this product in my Adobe account in the list of my products with a valid serial number, but when I launch any CS6 product it states that I reached the max number of activated devices even though it’s not true.

On the devices tab I cannot do anything, as this tab is empty… I’m totally sure it worked fine few months back when I reinstalled CS6 to my laptop. 

How can it be solved?

For me it’s 100% on the Adobe side. No devices = no verificiation.

 

 

    3 replies

    Peru Bob
    Community Expert
    Community Expert
    February 16, 2026

     

    Adobe Customer Service (Support) no longer has the ability to reset activations. The only way to deactivate or recover an activation is if you can open the program on the computer that you want to deactivate

    You need to go to Help > Sign out or Help > deactivate on the old computer.

    Peru Bob
    Community Expert
    Community Expert
    February 16, 2026

    No activated devices found

    That refers only to Creative Cloud subscriptions, not Creative Suite products.

     

    kglad
    Community Expert
    Community Expert
    February 16, 2026

    open a cs6 app > click help > activate