Skip to main content
D
drtonyb
Legend
March 6, 2026
Question

Why am I constantly being logged out of the new (Lightroom Classic) community forum?

  • March 6, 2026
  • 4 replies
  • 61 views

I login, sometimes I remain logged in for a while, sometimes only for a moment. I login again, I get a code from Adobe, but I’m not asked to provide it and the login is successful. Totally random as to how long I remain logged in.

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    March 6, 2026

    Try clearing stored Adobe cookies from your browser’s data cache. That’s always worked for me in the past. 

     

    The next time you log-in to the Community, a new cookie will be created. Hopefully the new one will stick and keep you logged in.


    Firefox: Go to Tools (3 bars icon) ⇒ Settings ⇒ Privacy & Security ⇒ Clear Browsing Data.  
     

    Chrome: Go to More (3 dots icon) ⇒  Delete browsing data ⇒ Chose the time range: All Time ⇒ Select data types you want deleted (cookies). Click Delete data. 

     

    If you still have trouble, go to Browser Settings and ensure that Script & Cookie blockers are NOT enabled.

     

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    CMass
    Community Manager
    CMassCommunity Manager
    Community Manager
    March 6, 2026

    Hey ​@drtonyb,  

    Thanks for reporting that you’re being logged out of the new community — we really appreciate you flagging this. Our community platform team is currently looking into the issue.

    I’m going to move your post from the Lightroom Classic community to the Using the Community space, since this appears to be related to the platform rather than the product itself. This will help the right team keep track of it and provide updates.

    ​@Ian Lyons Thank you for helping troubleshoot the issue. 

    Best, 
    CMass

      Ian Lyons
      Community Expert
      Ian LyonsCommunity Expert
      Community Expert
      March 6, 2026

      ​@drtonyb 

       

      I don’t have an explanation for why you get logged out. However, I have the same experience and have done since this new forum was first launched.

      D
      drtonybAuthor
      Legend
      March 6, 2026

      ​@Ian Lyons 

       

      Thanks Ian. Only Adobe will be able to answer my question. It’s getting very annoying.

       

      AxelMatt
      Community Expert
      AxelMattCommunity Expert
      Community Expert
      March 6, 2026

      I don’t see this on my PC with the Edge browser.

      Do you have tried another browser and/or delete temporary internet files and cookies?

       

      My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices