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patrick_frame
patrick_frame
Participant
May 20, 2026

Direct2D Drawbot error when a want change the font in the character menu

  • May 20, 2026
  • 3 replies
  • 53 views

When I have text selected and try to change the font in the Character panel, I get an error message saying “After Effects warning: drawbot2 error,” so I can't change the font.

I’ve tried all the tips online, but nothing changes. I installed the latest After Effects update, but that didn’t help. I installed a new graphics driver and then an older one, but that didn’t help either.

I haven’t done anything out of the ordinary.

 

Translated with DeepL.com (free version)

 

    3 replies

    patrick_frame
    patrick_frameAuthor
    Participant
    May 24, 2026

    the log : 

    [2026-05-24_15-57-23][21984][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView

     

    patrick_frame
    patrick_frameAuthor
    Participant
    May 24, 2026
    caption

    Hello, after looking into it, this is indeed a bug caused by the Monotype Connect app. If I disable Adobe Fonts in the Creative Cloud desktop preferences, there’s no problem, but as soon as I enable them, the bug appears, and I can’t change the font.

     

    JohnColombo17100380
    Community Manager
    JohnColombo17100380Community Manager
    Community Manager
    May 20, 2026

    Hi ​@patrick_frame,

    Thank you for reporting this issue. What version of After Effects are you currently using when you encounter this error? And do you have any fonts synced from Adobe Fonts?

    A log file from After Effects would helpful for us to diagnose what’s happening. Please follow these steps:

    1. Select Help > Enable Logging inside After Effects
    2. Relaunch After Effects when prompted
    3. Try changing a font in the Character panel
    4. Navigate to C:\Users\<yourUserName>\AppData\Roaming\Adobe\After Effects\<version>\logs in Explorer
    5. Share the “After Effects Log.txt” file in that location.

     

    Thanks again for reporting this issue, and for any further information.

    - John, After Effects Engineering Team 

    patrick_frame
    patrick_frameAuthor
    Participant
    May 21, 2026

    I couldn't wait—I had an assignment due—so I tried to figure out what was causing the problem and ended up uninstalling my Monotype Connect font manager. I'd never had any issues with it before, since I've been using it for a long time. Before that, I used Extensis Connect. But maybe the latest updates are causing bugs. Since I uninstalled it, I can’t get the log file.

    Once I finish my assignment, I’ll reinstall it and copy the bug log.

    Thanks

      Nishu Kushwaha
      Community Manager
      Nishu KushwahaCommunity Manager
      Community Manager
      May 22, 2026

      Thanks for getting back and taking the time to share the details. Let us know your findings.

       

      Thanks,

      Nishu

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