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zigzag718
Participating Frequently
Jul 28, 2025 7:03 PM UTC
Open for Voting

Same ad after every single image I download

Why does this ad pop up every time I download something on Adobe Stock? It's been this way for months and it's extremely annoying.

 

 

 

 

 

 

 

 

 

13 replies

zigzag718
zigzag718Author
Participating Frequently
Sep 15, 2025 10:19 PM UTC

@Liza5C0C that still makes no sense and is way too frequent when I already have a plan I'm happy with. Why do paying loyal customers have to be annoyed by weekly ads?

 

Thanks for the update though.

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Participating Frequently
Sep 15, 2025 10:11 PM UTC

We deployed an update last week. You will only see the modal once per week for each asset type. 

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zigzag718
zigzag718Author
Participating Frequently
Sep 15, 2025 10:01 PM UTC

And still getting the same ad over and over and over.

 

9+ months to decide whether or not this is an actual bug that needs to be resolved. Good stuff, Adobe.

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zigzag718
zigzag718Author
Participating Frequently
Aug 21, 2025 6:13 PM UTC

Hey @Liza5C0C it's been 3 weeks and the problem is continuing.

 

Is it that complicated?

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Participating Frequently
Aug 1, 2025 10:21 PM UTC

Adobe Stock team is aware that the new download preview experience has been frustrating for some users and is working on enhancements to improve it. 

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Participant
Jul 30, 2025 10:27 AM UTC

rolling monthly credits plan

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Abambo
Community Expert
Community Expert
Jul 30, 2025 3:38 AM UTC

@zigzag718 ,

 

Sure, it's annoying. And if it's annoying, it's an issue.

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ABAMBO | Hard- and Software Engineer | Photographer
zigzag718
zigzag718Author
Participating Frequently
Jul 29, 2025 7:36 PM UTC

Thank you for your help, Abambo!

 

Not a major issue, but definitely annoying.

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Abambo
Community Expert
Community Expert
Jul 29, 2025 7:07 PM UTC

Just asking questions, to get initially as much information as possible. With free subscriptions, you can expect Adobe to do this for you. However, paying customers should really be spared this, especially if you have to click away the screen every time. Of course, it may be that you are not interested.

 

Let's tag @Liza5C0C or @Riya123.

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ABAMBO | Hard- and Software Engineer | Photographer
zigzag718
zigzag718Author
Participating Frequently
Jul 29, 2025 6:27 PM UTC

I'm on 25 credits plan but I think that's irelevant. Even if you're not a paying customer yet, no one should be subjected to an ad after every single click.

 

If I wasn't interested the first time, I'm not going to be interested 6 seconds later. Scatter brained decision by Adobe.

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