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Participant
June 7, 2023
Open for Voting

Add Support to HEIC

  • June 7, 2023
  • 1 reply
  • 204 views

Scenario:

I tried to upload one of my existing picture taken by an iPhone 12.  The downloaded form was under HEIC

When uploading the image under : https://firefly.adobe.com/upload/inpaint --> nothing happened 

My first attempt was a drag and drop.

When I drag and drop the image file onto the page, nothing happened, not even an error message.

 

There was another way to upload.  It was to click on the Upload Image button(1) Click on the upload button

Result: all .HEIC files were greyed out.   That was an indication to users that the file wasn't supported.

 

 

Thoughts:

I believe most experts in this community can easily figure out it is not a supported format.   However, AI is a new thing everybody from many different background may want to try it.   It is important to let users know there was an issue and how it could be fixed.   Better yet, just simply make the app supporting a common image format from iphones.

 

1 reply

Tracy.H
Community Manager
Community Manager
June 7, 2023

Thanks for suggesting! We’ll share with our team.