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SilentVamp
SilentVamp
Participant
June 5, 2026
Open for Voting

Auto Video Creation Without Warning Causes Credit Loss

  • June 5, 2026
  • 1 reply
  • 15 views

Hello.

I opened page https://firefly.adobe.com/?x-product=PremierePro from Premiere Pro menu (updated to last version)

Then I uploaded first keyframe and last keyframe pictures, wrote some short prompt with 4 seconds timing in it. Then i pressed “create” button. And after that i was redirected to this page https://firefly.adobe.com/generate/video and it shows me popup with picture and only one button “Create video”. I clicked outside this popup, it was closed, and generation was started immediately with this preferences - 720 quality, 8 sec duration and blank start and end keyframes

So i got absolutely different result from my expectations, lose 400 credits, and have to spend more to create what i want (hope so).

No warnings messages, no chance to stop generations and no options to return credits. This is not good…

Fix it please, thank u

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      June 9, 2026

      Hi SilentVamp,

      Thanks for taking the time to share this. I understand how frustrating it is to lose credits and get a result you didn’t intend.
       

      What happened here is related to the quick-start “Create video” flow on the Firefly landing page. That entry point is designed for fast generation, and it doesn’t include advanced options like uploading keyframes or adjusting all settings. When you close the popup, the system proceeds with default parameters (such as 720p and preset duration), which explains the result you saw.

      For workflows that require specific inputs like start/end keyframes or precise control, you’ll want to use the full editor. You can access it by clicking on “More” or  “Create”, which takes you to the main generation page where all options are available.
       

      That said, your feedback about:

      • generation starting without clear confirmation
      • lack of warning before credits are used
      • inability to stop the process

      is very valid. This is something we’re actively paying attention to, and I’ll make sure this gets shared with the product team.
       

      We really appreciate you calling this out, it helps improve the experience for everyone. If you have any other questions or run into this again, feel free to reach out.

      Hajar
       

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