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Participant
August 28, 2024
Open for Voting

Charged for banned images not requested.

  • August 28, 2024
  • 1 reply
  • 108 views

5 times this month I have entered an innocent prompt that resulted in banned images that I was charged a precious credit for. Why are the credits not refunded when the results are not visible or downloadable? It doesn't seem fair. It didn't matter back when I was employed and could afford the unlimited plan, but now that I am jobless and can no longer afford to pay every monthly credit is precious. Thank you for your empathy and your awesome tools!

1 reply

Kartika Rawat
Community Manager
Community Manager
August 28, 2024

Hi there!

Sorry about the trouble. Your feedback is important to us, and we will certainly convey it to our product team. If you have any additional questions or require assistance, let us know. We're here to provide support and assistance as needed.

 

Thanks,

KR