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Peter35570088qv8j
Participant
May 28, 2026
Open for Voting

Credits for useless results, not because of the prompt but because the models generate unrealistic scenes

Eigenlijk is het compleet fout dat er credits aangerekend worden voor waardeloze gegenereerde video’s. Ik ben 4000 credits kwijt en heb werkelijk niet 1 seconde bruikbaar beeld kunnen genereren. Credits moeten aangerekend worden op basis van resultaat niet op basis van pogingen die de service zelf verknalt door totaal onrealistische zaken te gaan genereren. Dat je als gebruiker al je credits kwijt bent aan AI-modellen die duidelijk nog niet op punt staan is intriest. Ik overweeg sterk om Adobe niet meer te gebruiken voor AI-video.

5 replies

Participant
October 14, 2026

I have the same frustration. I absorbed something like 1700 credits just trying to get the prompt right. Especially when AI does weird stuff. I tried to prompt a simple video of a guy getting into the back seat of a car and then looking at his phone. It gave me one video where the car door had two door handles and he climbed in backwards then magically sat down forwards while his leg was still twisted backwards.
Twice he climbed into the back seat and when the camera moved in close the front dash and steering wheel was back there. Those are very costly throw aways that I never downloaded. On one it added music that I never asked for.

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Participant
September 20, 2026

ben pas nieuw hier en alle me credits op waar aan niks als die generate nie werkt of error blijft geven en credits opslokt ja zo kan ik ze ook verdienen een systeem wat nie werkt flut is en opslokken van de credits en niks van videos maken

 

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Participant
September 20, 2026

same here as new person also al my credits gone and no video 

 

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N8.
Community Expert
September 22, 2026

Hey ​@Spirited_Breezea4d4 

This is frustrating to say the least. We want to help.

A Full Screenshot or short video:
  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

Creative Cloud app ​​​​​​​

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

 

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droopydog500
Community Manager
Community Manager
August 5, 2026
Idea merged into:

All the votes from this idea have been transferred.
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Adobe Community Expert (not an Adobe employee)