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Peter35570088qv8j
Participant
May 28, 2026
Open for Voting

Credits for useless results, not because of the prompt but because the models generate unrealistic scenes

  • May 28, 2026
  • 4 replies
  • 40 views

Eigenlijk is het compleet fout dat er credits aangerekend worden voor waardeloze gegenereerde video’s. Ik ben 4000 credits kwijt en heb werkelijk niet 1 seconde bruikbaar beeld kunnen genereren. Credits moeten aangerekend worden op basis van resultaat niet op basis van pogingen die de service zelf verknalt door totaal onrealistische zaken te gaan genereren. Dat je als gebruiker al je credits kwijt bent aan AI-modellen die duidelijk nog niet op punt staan is intriest. Ik overweeg sterk om Adobe niet meer te gebruiken voor AI-video.

4 replies

Participant
September 20, 2026

ben pas nieuw hier en alle me credits op waar aan niks als die generate nie werkt of error blijft geven en credits opslokt ja zo kan ik ze ook verdienen een systeem wat nie werkt flut is en opslokken van de credits en niks van videos maken

 

Participant
September 20, 2026

same here as new person also al my credits gone and no video 

 

N8.
Community Expert
September 22, 2026

Hey ​@Spirited_Breezea4d4 

This is frustrating to say the least. We want to help.

A Full Screenshot or short video:
  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

Creative Cloud app ​​​​​​​

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

 

droopydog500
Community Manager
Community Manager
August 5, 2026
Idea merged into:

All the votes from this idea have been transferred.
Adobe Community Expert (not an Adobe employee)