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Participant
September 4, 2026
Open for Voting

Estou testando uma versao, porem toda vez que tento gerar uma imagem, ocorre um erro e a imagem nao é criada. Aconteceu por dias na versao gratuita e tem acontecido no trial.

  • September 4, 2026
  • 2 replies
  • 18 views

Tento criar uma imagem a partir de outras imagens de referencia e nao consigo. Aparece uma mensagem de erro e pede para tentar mais tarde. Isso acontecia na versao gratuita e hoje, ao começar um trial continuou com o erro.

    2 replies

    lo.Author
    Participant
    September 7, 2026

    Hi Nate,

    Thanks for your help.

    I tried in private browsing, but I received the same message. Even after downloading the Creative Cloud app, this error persists. I’m very frustrated, especially because I work in architecture and these images are important for my work.

    Best,

    Lorena

    N8.
    Community Expert
    September 4, 2026

    Hey ​@lo. 
    Help us. Help you.

    We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
    Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

     

    Steps to take
    This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting<<

    Creative Cloud app ​​​​​​​

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate