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Feedback regarding Generative Credit expiration policy

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To Whom It May Concern,

I am writing to express my strong dissatisfaction with the current "use-it-or-lose-it" policy regarding Generative Credits. As a long-time paying subscriber, I find the monthly resetting of credits to be unfair and inconsistent with a paid service model.

The current system forces a "use it or lose it" pressure on users. Since I am paying for these credits as part of my subscription, they should be treated as a purchased asset. Having them expire every month instead of rolling over feels like paying for a service that is not being fully delivered.

I believe a more ethical and user-centric approach would be to allow credits to accumulate and roll over to the following months. I am requesting a fair adjustment to this system that respects the financial commitment of your long-term users.

I look forward to seeing Adobe move toward a more equitable credit system.

Best regards,

generative credits

C

CBSanborn

Participant

Rollover Credits are a MUST. I asked for this feature recently and wrote a small essay on why its a good business model to adopt. I postulated that to stay ahead of the curve this would be necessary as what sets Adobe apart from the competition is the Stock Assets that we have access to. And another feature like Rollover Credits would go a long way to helping us the actual customers of the products.

Now that all their software has been cloned by AI, this has never been a more appropriate thing to do. Its like paying for a meal at a restaurant and not being allowed to take home the leftovers. Its theft pure and simple.

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droopydog500

Community Manager

The following idea has been merged into this idea:

All the votes have been transferred into this idea.

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Adobe Community Expert (not an Adobe employee)

droopydog500

Community Manager

The following idea has been merged into this idea:

All the votes have been transferred into this idea.

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Adobe Community Expert (not an Adobe employee)

www.votos.nl

Participating Frequently

I totally agree with this! I have 250 credits with my subscription every month. (Very long time user already!) This time my credit ran out before the end of the month. So now I have to wait until may 18th for a reset. But there is no option to buy credits which will remain after one month! I can only buy 2000 credits for 11 euro, but I'll lose the ones I don’t use, even if I only use just 1 credit of this 2000, That seems rather unfair!

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Kartika Rawat

Community Manager

Hi Arzu C.!

Thank you for sharing your feedback about our Generative Credits policy. We truly appreciate your long-term support and understand your concerns about the monthly reset structure.

Generative Credits are designed to renew each month as part of our subscription model to ensure consistent access to our generative features. Please know that your feedback will be shared with our product team for review. While we’re unable to make immediate changes, input like yours helps guide future improvements.

Kartika

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A

Arzu C.Author

Thank you for your response. However, given that powerful alternatives are rapidly increasing in the market, I believe it would be beneficial for Adobe to address this issue as soon as possible to avoid losing loyal customers like us. Thank you for your attention.

Best regards,

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