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Participant
September 12, 2026
Open for Voting

Firefly consumio mis creditos y no me genero ningun video, todo salia con error

  • September 12, 2026
  • 2 replies
  • 20 views

Firefly consumió mis créditos y no generó ningún video de los que pedí. Entro a mi galería a ver si se encuentran y no están; voy al historial de generaciones y tampoco, y me cobraron créditos por ello. Necesito un reembolso y solución del problema.

    2 replies

    N8.
    Community Expert
    September 14, 2026

    Hey ​@responsible_nature21c8  
    Sorry you are encountering this issue.
    Could you have a look in your Creative Cloud App? 

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    if this doesn’t resolve your issue, please tag me.
    Cheers

    Nate

     

    Peru Bob
    Community Expert
    Community Expert
    September 12, 2026

    Was there an error message?