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Admirable_Forest0e55
Participant
August 19, 2026
Open for Voting

Firefly costumes my credits without upscaling my video

  • August 19, 2026
  • 1 reply
  • 12 views

I uploaded a 1080 video to upscale it to 4K using Firefly, I left the window open for hours and nothing has changed, it just consumed my credits.

*CONSUMES

      1 reply

      N8.
      Community Expert
      N8.Community Expert
      August 20, 2026

      Hey ​@Admirable_Forest0e55 
      Upscaling issues
      Is it just with the upscaler? If you try another browser as a test, does it still fail?
      UpScaling Request of information
      To help us look into this further, please share the following:

      • Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
      • Settings you selected for the upscale
      • Credits deducted for the operation
         

      Once you’ve shared the requested information, we’ll be glad to assist you.

      Cheers

      Nate

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