firefly does not work at all.

Forum|Forum|5 days ago
September 18, 2026
7 replies
48 views

Participant

We are encountering problems as well.
We are a design agency located in Switzerland and everybody in the office gets the same message (see screeshot below). This has been going on for weeks.

My colleague tried it once at 6 o`clock (!) in the morning and then it worked.

N8.

Help us. Help you. @positive_ninja5371
Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. By providing the requested info we can better assist you.

Something went wrong troubleshooting

A Full Screenshot or short video: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Other suggestions

Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
Clear your browser's cache and cookies (see image below):

For more details and additional troubleshooting steps, you also check this article as well!

Resources & Suggestions on How to Prompt
Generate images from text descriptions
Writing Effective Prompts
Adobe Firefly Resources

Cheers

Nate

N8.

Hey @efficient_Melody647f

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting«

Resources & Suggestions on How to Prompt
Generate images from text descriptions
Writing Effective Prompts
Adobe Firefly Resources

Cheers

Nate

E

efficient_Melody647fAuthor

Participant

not helpfull, your advice, I must say.

N8.

Hey @efficient_Melody647f

By providing the requested information, we can further assist you.

E

efficient_Melody647fAuthor

Participant

Image to a video, doesnot work. It keeps telling me: there is an error. This is going on for weeks. What kind of service is this??!

N8.

By providing the requested information, we can further assist you. Without the requested info, it is very difficult to help you.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

By providing a video of the issue, the team can look at what is happening. If you choose not to share additional information then that is your choice.

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