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Hey ​@Friendly_goddesse694 

Help us. Help you. 
Sorry to hear you're running into this issue. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

Really not sure what you mean.

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner.

Cheers

Nate