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Exquisite_Diamond77da
Participant
September 18, 2026
Open for Voting

help

  • September 18, 2026
  • 4 replies
  • 76 views
Issue with Adding Reference Images in Firefly

✓

Hello,

When I try to add an image from the Reference section while editing an image in Firefly, the tab where I can select an image does not open.

I have tried all the usual troubleshooting steps, including restarting my PC and clearing my browser cache, but the issue persists. There is no error message, but the feature does not work either.

I have attached a video demonstrating the issue.

I would appreciate your assistance with this matter.

Best regards,

 

 

      4 replies

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      September 22, 2026

      Hi ​@Exquisite_Diamond77da,

      It happens on the first reference image or the second one?

      Can you try dragging the reference image into the box and see if that works?

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
      N8.
      Community Expert
      N8.Community Expert
      September 19, 2026

      Hey ​@Exquisite_Diamond77da 

      Help us. Help you. Pardon I misread the error.

      We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
      Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

       

      Steps to take
      This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

      Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

      >>Make sure to remove person details: email address, name... before posting<<

      Cheers

      Nate

      N8.
      Community Expert
      N8.Community Expert
      September 19, 2026

      Hey, ​@Exquisite_Diamond77da 

      Thank you for providing the details. 
      Could you try using Adobe Firefly Boards
      Step by Step intro to Boards


      Have you logged out of your Creative Cloud app? 
       

      I have encountered a similar issue previously. 
      Not exactly the same issue. I hope that this workaround will at least get you going.

      Cheers

      Nate

      Exquisite_Diamond77daAuthor
      Participant
      September 19, 2026

      There is no issue with generating images, but I’m having a problem with the editing part. When editing an image, I can’t add a different reference. 
      Ty.

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