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Participant
April 23, 2024
Open for Voting

I lose too many credits doing trial and error. The monthly cost should be based on downloads

  • April 23, 2024
  • 25 replies
  • 5033 views

I lose too many credits doing trial and error. The monthly cost should be based on downloads

25 replies

droopydog500
Community Manager
Community Manager
March 28, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
March 28, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Adobe Community Expert (not an Adobe employee)
Hajar Toutsi
Community Manager
Community Manager
March 17, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Hate this service
Participant
March 6, 2026

Yes, this site is the pits. I was charged 400 credits when it failed to generate anything. Utter garbage.

Jason5843
Participant
February 3, 2026

I like Adobe, and am trying to create some images/videos for some social media posts, but no matter how hard I try, even though prompting for the model to spell something correctly, I have gone through 4 generations so far and still not the correct spelling, I feel like I should not be charged credits for these  AI Model issues.  How do I request Credits back for these?  I just signed up for Firefly to create content for a business and this (although a really cool tool) creates an efficiency bottleneck when I have to spellcheck and maybe it is because I am new to it, but the product does not give me a definitive way to remedy these types of issues.  Honestly there should, be after a video/image is generated, a question that verifies accuracy. And if this does not meet accuracy you get a chance to edit it or start over. I get that this will lead to some misuse, but that should be a fulfillment process at adobe not something that falls on the consumer. 

Aetherium Innovations
Participant
February 1, 2026

Still, they’re pretty bad. Google pro seems to have it down the best. But chews through credits as a partner model. . 

the issue is that there’s still no feedback to recover credits in exchange for error reporrting / training data. Flagging the issues - asking for credit refunds - just goes unanswered. 

Just the other day I had a ton of errors, just doesnt seem fair to include the credits in a subscription, and then when the models have high error rates. Just have no way for users to request for credit back. 

PWSOnline
Participant
October 18, 2025

The quality of the firefly generated videos is really bad, which would not be such a an issue if the system wouldn't eat up all the credits for each correction and would only count upon download. This way, finding the right command, then generate a high quality version takes thousands of credits. 

Please find a way for us to use Firefly in a correct, fair way. 

2 videos attached which used 100+125 of my credits. 

Kartika Rawat
Community Manager
Community Manager
November 10, 2025

Hi PWSOnline!

I'm merging your thread here since it’s part of a similar discussion. 

 

Let us know if this helps.

Thanks,
^KR

Participant
September 23, 2025

I believe you

thansk you.
Participant
August 19, 2025

Djsmartberry

Inspiring
August 19, 2025

Hi @djsmartberry,

 

We appreciate you writing in, and we will pass along your suggestions to our development team to explore potential adjustments. In the meantime, feel free to reach out if you have any specific issues or if there's anything else we can assist you with.

 

Thanks for your input!

 

^Sam
Participant
July 31, 2025

Thank you for the updated. Voted on Bori's Idea. I believe it is reasonable.