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Participant
September 7, 2026
Open for Voting

I'm paying for "Go" and I should get all my points back September 6, but I can't upload any pictures, not here and not on photoshop. Where is my points?!?

  • September 7, 2026
  • 2 replies
  • 9 views

I’m paying for getting points and your system doesn’t work. I have been awaioting more than two weeksw to get renewed and nothing works

 

    2 replies

    N8.
    Community Expert
    September 7, 2026

    Hey ​@Jovial_Jubilee107a This has happened to me a few times. Take a look in your Creative Cloud app.


    Creative Cloud app

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate

     

    Participant
    September 7, 2026

    ???