Skip to main content
Participating Frequently
September 21, 2026
Open for Voting

Llevo una semana sin poder generar imagenes con Firefly. No me contestan ni me dan ninguna solución. Estoy pagando por un servicio que no recibo. Quiero una solución ya.

  • September 21, 2026
  • 1 reply
  • 21 views

Cada vez que intento crear una imagen me aparece este mensaje "Ha habido un problema Inténtalo de nuevo más tarde." aunque el prompt sea simplemente “Crea una flor”. Hace como una semana que ha empezado a ocurrir esto. He probado todos los modelos y me sale siempre el mismo mensaje. He probado a diferentes horas y ocurre lo mismo. Me están cobrando por algo que no puedo usar. He probado con todos los modelos y en varios navegadores. También he probado usar una pestaña de incógnito. Nada funciona. Sigue sin permitirme hacer ninguna de las cosas que podía hacer sin problemas hace una semana. Al usar un prompt simple como “Una flor” el resultado es el mismo:
Ha habido un problema
Inténtalo de nuevo más tarde.

Estoy pagando un servicio que no estoy recibiendo...

 

    1 reply

    N8.
    Community Expert
    September 24, 2026

    Help us. Help you. ​@defaultuctu949g1je1 
    Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. By providing the requested info we can better assist you. 

    Based on the prompt provided: 

    Leatherface chases the protagonist of the 1974 film *The Texas Chain Saw Massacre* with his chainsaw.1) The terms are copyright: Chain Saw Massacre2) Violence isn’t going be generated

    Help us. Help you. 
    Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. By providing the requested info we can better assist you. 

    Something went wrong troubleshooting

    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Other suggestions

    1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
    2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
    3. Clear your browser's cache and cookies (see image below):

     For more details and additional troubleshooting steps, you also check this article as well!

     

    Resources & Suggestions on How to Prompt
    Generate images from text descriptions
    Writing Effective Prompts
    Adobe Firefly Resources

    Cheers

    Nate