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August 17, 2026
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My credits are decreasing even with the error-prone images. Please restore the credits you took for the empty images.

  • August 17, 2026
  • 1 reply
  • 12 views

My credits are decreasing even with the error-prone images. Please restore the credits you took for the empty images.
As seen in the images, even though I'm not performing any transaction, I'm still receiving credit deductions. You need to prevent this. Ultimately, you're receiving credit for a transaction that wasn't completed.

 

    1 reply

    August 17, 2026

    Hey ​@foahgart 
    I have noticed something similar. As a result, I have had a look in my Creative Cloud app
    to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate