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Gab!
Participant
October 24, 2024
Open for Voting

Necesito recuperar mis favoritos

  • October 24, 2024
  • 1 reply
  • 114 views

Hola! Guarde hace unas semanas una serie de imagenes creadas en Adobe Firefly en su sección de Favoritos y ahora al volver a entrar en esta web no encuentro nada en mis Favoritos. Me sale una indicación que estas imagenes se guardan en un único navegador y dispositivo, pero estoy en el mismo navegador en el que trabajé en mi sesión anterior. Podría alguien ayudarme a recuperar esas imágenes, gracias!

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
October 24, 2024

Hello @Gab!,

Thank you for your message. I am sorry you are having this problem. 

This problem is discussed in detail in this document:

 

The short version is, favourites can be deleted if you clear your cache, you run a utility to improve system performance, of if you are running out of disk space.  Even though Adobe uses the browser cache to store favourites, the cache is not intended for permanent storage, so there generally are not easy ways to recover data deleted from the cache. If you are backing up the system areas that contain the cache you might be able to recover it, but most people do not do that. 

You might want to consider alternative ways of saving images. Those are detailed in this document:


My best,
    droopy

Adobe Community Expert (not an Adobe employee)
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