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Participant
November 19, 2025
Open for Voting

no puedo crear un video

  • November 19, 2025
  • 1 reply
  • 24 views

he pagado mis creditos, sin embargo me dice que no tengo crédito

1 reply

droopydog500
Community Manager
Community Manager
November 19, 2025

Hello @fran35385118rm54,

Thank you for your message. 

Try logging out and back in again. If it still does not work, can you please reply with the following information:
• Are you on an enterprise, teams, or individual plan?
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)