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Participant
Apr 23, 2024 9:01 AM UTC
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P:I lose too many credits doing trial and error. The monthly cost should be based on downloads

I lose too many credits doing trial and error. The monthly cost should be based on downloads

89 replies

droopydog500
Community Manager
Community Manager
Oct 22, 2026 11:13 AM UTC
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Adobe Community Expert (not an Adobe employee)
Jethro Gibbs
Participating Frequently
Oct 13, 2026 7:06 AM UTC

I wish the darn thing could spell.

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N8.
Community Expert
Oct 13, 2026 3:08 PM UTC

​@Jethro Gibbs 
To add text to images and videos consider using:

Adobe Express it is a free App with paid options. There are many wonderful features like animating text, changing the colour, size, font, and much more.
Short Video on: How to Add Text to Video in Adobe Express

Cheers

Nate

 

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Jethro Gibbs
Participating Frequently
Oct 14, 2026 2:46 PM UTC

Thank you. That is so helpful. Appreciate you taking the time.🐱

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droopydog500
Community Manager
Community Manager
Oct 5, 2026 10:08 PM UTC
The following idea has been merged into this idea:

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Adobe Community Expert (not an Adobe employee)
JonesVid
Community Expert
Community Expert
Sep 26, 2026 4:06 PM UTC

Adobe Firefly Team - Can we get some positive feedback from you. The original post was made 2 years ago.

I think that is plenty of time for you to digest and see that users in general have a problem in the way credits are swallowed up creating worthless video that cannot be used.

This is not a political forum - it is a forum to help users and for Adobe to take constructive comment and ensure your product offer is best in class.

Please can we get some response from you.

 

Thank you

 

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droopydog500
Community Manager
Community Manager
Sep 24, 2026 10:52 PM UTC
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Adobe Community Expert (not an Adobe employee)
GILLES
Participating Frequently
Sep 20, 2026 10:35 PM UTC

I agree; the credit top-up is insufficient for the standard subscription, not to mention the technical glitches that occur when an image fails to generate. There should also be a time code, as the process can sometimes take a very long time. Another important point: image resolution is very poor compared to the sofware Enhance, which yields better results.

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Participating Frequently
Sep 20, 2026 9:16 PM UTC

I am having this exact same issue, and it is becoming a costly exercise. I am specifically uploading a PNG file where the subject is already masked out on a white background. Despite all my attempts to find the right wording to strictly change only the background, Firefly still alters my main subject. I end up losing far too many generative credits on failed attempts, which feels incredibly frustrating on top of paying a regular Adobe subscription. 

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GILLES
Participating Frequently
Aug 13, 2026 8:23 AM UTC

I suggest using a timeline that functions like a progress bar, since video creation often involves long wait times.

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Participant
Aug 9, 2026 12:59 AM UTC

Får ikke laget bilder, "oppstått en feil forsøk igjen senere" har stått i 3 dager nå så dette er for dårlig,😡fortsetter det sånn så sier jeg opp abonnementet og bruker et annet sted.

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N8.
Community Expert
Aug 9, 2026 7:23 AM UTC

Hey ​@agile_ninja3604 

Could you provide an example of your prompt and ref image?
cheers

Nate

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droopydog500
Community Manager
Community Manager
Aug 5, 2026 12:23 PM UTC
The following idea has been merged into this idea:

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Adobe Community Expert (not an Adobe employee)