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Participant
April 23, 2024
Open for Voting

P:I lose too many credits doing trial and error. The monthly cost should be based on downloads

  • April 23, 2024
  • 84 replies
  • 5851 views

I lose too many credits doing trial and error. The monthly cost should be based on downloads

84 replies

JonesVid
Community Expert
Community Expert
September 26, 2026

Adobe Firefly Team - Can we get some positive feedback from you. The original post was made 2 years ago.

I think that is plenty of time for you to digest and see that users in general have a problem in the way credits are swallowed up creating worthless video that cannot be used.

This is not a political forum - it is a forum to help users and for Adobe to take constructive comment and ensure your product offer is best in class.

Please can we get some response from you.

 

Thank you

 

droopydog500
Community Manager
Community Manager
September 24, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Adobe Community Expert (not an Adobe employee)
GILLES
Participating Frequently
September 20, 2026

I agree; the credit top-up is insufficient for the standard subscription, not to mention the technical glitches that occur when an image fails to generate. There should also be a time code, as the process can sometimes take a very long time. Another important point: image resolution is very poor compared to the sofware Enhance, which yields better results.

Participating Frequently
September 20, 2026

I am having this exact same issue, and it is becoming a costly exercise. I am specifically uploading a PNG file where the subject is already masked out on a white background. Despite all my attempts to find the right wording to strictly change only the background, Firefly still alters my main subject. I end up losing far too many generative credits on failed attempts, which feels incredibly frustrating on top of paying a regular Adobe subscription. 

GILLES
Participating Frequently
August 13, 2026

I suggest using a timeline that functions like a progress bar, since video creation often involves long wait times.

Participant
August 9, 2026

Får ikke laget bilder, "oppstått en feil forsøk igjen senere" har stått i 3 dager nå så dette er for dårlig,😡fortsetter det sånn så sier jeg opp abonnementet og bruker et annet sted.

N8.
Community Expert
August 9, 2026

Hey ​@agile_ninja3604 

Could you provide an example of your prompt and ref image?
cheers

Nate

droopydog500
Community Manager
Community Manager
August 5, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Adobe Community Expert (not an Adobe employee)
Trevor.Dennis
Community Expert
Community Expert
August 5, 2026

It sounds like a nice idea, but it wouldn’t work because people would soon learn to screen grab and upscale with apps like Topaz Gigapixel and Topaz Video.

sandyl16892477
Participant
August 9, 2026

I hear what you are saying but if the prompts worked then it would be acceptable. I say this with all respect, but I’m afraid Firefly produces very poor results. Other AI’s understand my prompts. 

droopydog500
Community Manager
Community Manager
August 4, 2026
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
Adobe Community Expert (not an Adobe employee)
Kartika Rawat
Community Manager
Community Manager
July 21, 2026
Updated idea statusNot Prioritized→Open for Voting