Quero meu dinheiro de volta, paguei este site para gerar clips, mas só da mensagem de erro... e que não atende as diretrizes... eu paguei o serviço pra gerar videos e isso não esta ocorrendo, já fazem 3 dias que só da erro...

Hi innovative_neighbors92a1,

We understand that it can be frustrating when you run into errors and cannot generate the videos you need. In order to assist you we ask you to provide additional information.

Something went wrong

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.
     

(Make sure to remove person details: email address, name and etc. before posting)

Obs: You can also check this article that explains the most common reasons that trigger the error you’ve been seeing.

Regarding your refund request only you can cancel. We can’t do that here on this public forum.

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You also need to have a valid form of payment before you can cancel a subscription and get a refund.
https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Thanks

Matt