restore all generative credits deducted for the failed generation

Hello, I had approximately 1,250 generative credits remaining in my Adobe Firefly account.

I attempted to generate a video, but the generation failed and no usable video was produced. Immediately afterwards, Firefly showed that I had run out of credits.

According to Adobe’s Firefly credit policy, credits deducted for failed generations should be automatically refunded. However, my credits have not been restored.

Please review my account and the failed generation history and restore all generative credits that were deducted for the failed video generation.

I can provide the prompt used, reference image, model selected, screenshots of the error, my current credit balance, and my Generation History if required.