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marc_1108
marc_1108
Participant
January 30, 2026
Open for Voting

TRES PENIBLE.......Bug fréquent... Quand j'essaie de générer une vidéo , cela bug et un message " erreur survenue réessayez ultérieurement" apparait........Que faire???

  • January 30, 2026
  • 1 답변
  • 28 조회

TRES PENIBLE.......Bug fréquent... Quand j'essaie de générer une vidéo , cela bug et un message " erreur survenue réessayez ultérieurement" apparait........Que faire???

      1 답변

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      February 2, 2026

      Hi marc_1108,

      Thanks for letting us know.

      That does sound really annoying, and I’d like to take a closer look with you. To help us understand what’s going on, could you share the following:

      • The prompt you used
      • The model you were generating with 
      • Whether the error shows up for a specific feature or across everything
      • ​​​​​​​A screenshot of the error message (this would be really helpful)


      ​​​​​​Let us know, happy to dig into this together.

      Hajar

      Alain Maury
      Alain Maury
      Participant
      March 13, 2026

      Bonjour, il m’arrive la même chose, même en changeant de prompt et d’image. Mes 20 derniers essais sur deux jours se sont traduit par un echec et je dois travailler sur un projet. J’envisageais de prendre un abonnement avec plus de crédits... Du coup je ne sais plus quoi faire !

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      March 13, 2026

      Thanks Alain Maury, for reaching out.

      Again I will have to ask you to provide the following: 

      • The prompt you used
      • The model you were generating with 
      • Whether the error shows up for a specific feature or across everything
      • A screenshot of the error message (this would be really helpful)

      Once we have these details, I’ll be able to help.

      Thanks.
      ​​​​​​​

      Hajar

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